Please note:

  • Currently only available for ConnectWise customers

  • Currently only available for paid customers

  • This is release 1 of profitability, we are planning extra features will be available in future releases


In this article, we will cover how to use Customer Profitability. Topics covered include:

SETUP

DATA SOURCES, DEFINITIONS & HELP TEXT


SETUP

Permission settings configuration required

To access the Profitability feature, you need to configure your ConnectWise permissions to provide BeeCastle access to the data. Please refer to these help articles for:

Data sync

Once the settings are configured, please email help@beecastle.com and we will begin the required data sync.


DATA SOURCES, DEFINITIONS & HELP TEXT

Data Sources

Data Source

Revenue

Cost

Data Entity

Invoices

Timesheets

Expenses

Product cost

The following table details by column the data definition and also the help text which appears when you hover over a column

Definitions & Help Text

Column

Data Definition

Help Text from (i)

Profitability $

Revenue $ - Cost Base $

This shows total revenue from all invoices minus total costs from labour and expenses.

Gross Profitability %

Profitability $ / Revenue $

This shows the profitability % for a customer over the specified date range, calculated as profit divided by revenue.

Total Profitability %

A company's Profitability $ / Total Profitability $ for a selected query

This shows the percentage of profit a customer contributes to the total profit of companies search results.

Profitability Ranking #

The relative ranking of a company's Profitability $ in relation to the total Profitability $ of the selected query

This shows where the company ranks in relation to their profitability compared to the other companies returned in the search results (1 is the highest).

Revenue $

The data is from the invoices​ entity and is the

sum of the sub total field (excludes tax)

This shows the total revenue for a customer as calculated by the summing the total of all invoices (excluding taxes).

Total Revenue %

A company's Revenue $ / Total Revenue $ for a selected query

This shows the percentage of revenue a customer contributes to the total profit of companies search results.

Revenue Ranking #

The relative ranking of a company's Revenue $ in relation to the total Revenue $ of the selected query

This shows where the company ranks in relation to their revenue compared to the other companies in the search results (1 is the highest).

Hours

The total number of hours from Time Entries

This shows the total number of hours of labour from all team members as calculated from time entries.

Cost Base $

Total Labour Cost + Expenses + Total Product Cost

This shows the total cost which is calculated as total labour cost plus expenses, plus total product cost

Effective Rate

Total Revenue / Total Hours

This is a ratio which shows the efficiency of generating revenue per hour. It is calculated as total revenue divided by total hours.

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