I tried to integrate 365 & it said I needed 'Admin Approval'. What do I/my IT team need to do?

Some organisations set Microsoft 365 so that nobody can add an outside app without an administrator's approval. If yours does, Microsoft shows "Need admin approval" when you connect your mailbox to BeeCastle. A Microsoft 365 Global Administrator approves BeeCastle once, for the whole organisation. After that, everyone can connect their own mailbox.

What your administrator does

1. Open this Microsoft approval link and sign in with a Global Administrator account from your organisation.

2. Review the permissions BeeCastle asks for and click Accept. Microsoft may show an error page afterwards. You can ignore it: the approval has already been saved.

3. BeeCastle now appears under Enterprise applications in the Microsoft Entra admin centre. If your organisation turns new apps off by default, open BeeCastle there and check that Enabled for users to sign in is set to Yes (Properties).

4. If Assignment required is set to Yes on the same page, add the people or groups who use BeeCastle under Users and groups. Otherwise they will still be blocked.

If the administrator connects their own mailbox in BeeCastle first, Microsoft may offer a Consent on behalf of your organization tick box on the same screen. Ticking it does the same job as the link above.

What you do next

Connect your mailbox again from your profile in BeeCastle. Other team members can do the same. Nobody needs to wait for BeeCastle support.

Using Microsoft Teams too?

Teams calls are set up in Settings > Integrations > Microsoft Teams once a mailbox is connected. Step 1 there confirms the approval for Teams, and Copy link for your IT admin makes a link your administrator can open without a BeeCastle account. See Set up Microsoft Teams.

Need help?

Email help@beecastle.com or call 1300 233 227.